Return Window & Eligibility
Customers may return items within 30 days of purchase for a full refund or exchange. To be eligible for a return, items must be unused and in their original packaging with all tags attached.
Riding Gear Retail-Specific Non-Returnable Items
- Helmets (for safety reasons)
- Underwear and base layers (hygiene reasons)
- Custom-made riding gear or personalized items
- Digital goods, including e-books and instructional videos
- Perishable items such as food or drink products
Return Condition Requirements
All returned items must be in new, unused condition. Items should not show any signs of wear, dirt, or damage. Original packaging must be intact, and all accessories (e.g., tags, manuals) must be included.
How to Initiate a Return
To initiate a return, please contact our customer service team via email at [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a return shipping label and further instructions.
Refund Method & Timeline
Refunds will be processed using the original payment method within 5-7 business days after we receive the returned item. Please note that it may take additional time for your bank to process the refund.
Exchanges
Exchanges can be made within the same 30-day return window. If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Defective / Wrong Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
Frequently Asked Questions
What types of riding gear do you offer?
At Rider Is, we provide a wide range of riding gear including helmets, jackets, gloves, and boots. Our products cater to various riding styles, ensuring you find the right gear that fits your needs.
How does your pricing compare to other riding gear retailers?
We strive to offer competitive pricing on all our riding gear while maintaining high-quality standards. We also run seasonal promotions and discounts, so keep an eye out for great deals!
What is your delivery process like?
We aim to process and ship your order within 1-3 business days. Once your order is shipped, you’ll receive a tracking number so you can keep an eye on your gear’s journey to you.
What is your return policy?
If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Just make sure the gear is in its original condition with tags attached.
How do I know the quality of your riding gear?
We source our products from trusted manufacturers known for their durability and performance. Plus, we offer detailed descriptions and customer reviews to help you make informed decisions.
Can I get support if I have questions about my gear?
Absolutely! Our customer support team is here to help with any questions or concerns you may have. You can reach us via email or phone, and we’ll get back to you as soon as possible.