Information We Collect
At Rider Is, we value your privacy and are committed to protecting your personal information. As a riding gear retail business, we collect various types of information to enhance your shopping experience:
- Personal Information: When you create an account or make a purchase, we collect your name, email address, phone number, and shipping address.
- Purchase History: We keep track of your orders to provide you with better service, including recommendations and order history.
- Browsing Data: We gather information about your interactions with our website, including the products you view, the pages you visit, and the time spent on our site.
- Payment Information: We collect payment details necessary to process your transactions securely, though we do not store sensitive payment information.
How We Use It
Rider Is uses your information for various purposes to improve your experience, including:
- Order Processing: To fulfill your orders and manage your account.
- Personalization: To suggest products based on your browsing history and purchase patterns.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing: To send you promotional materials and updates about our latest products and offers, should you opt-in.
Who We Share It With
We respect your privacy and do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in processing payments, shipping orders, and providing customer support.
- Compliance with Law: Authorities, if required by law or to protect our rights and the safety of our customers.
Cookies & Tracking
Rider Is uses cookies and similar tracking technologies to enhance your online experience. Cookies help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.
Your Rights (CCPA/GDPR)
As a customer, you have rights regarding your personal information, including:
- The right to access your data.
- The right to request deletion of your data.
- The right to opt-out of the sale of your data.
- The right to withdraw consent for data processing.
To exercise these rights, please contact us using the information below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Once your data is no longer needed, we securely delete it.
Children’s Privacy
Rider Is does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically. The last update was on December 19, 2025.
Contact Us
If you have any questions or concerns about our Privacy Policy or your personal information, please reach out to us:
- Email: [email protected]
- Phone: (252) 430-6771
- Address: 47 W Pinehill Dr, Henderson, NC 27537